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What
is the business trying to do? Why will electronic commerce
help?
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Who
will access it (i.e. what is the target market)? How will traffic find the website and does the company need help from an SEO (search engine optimization) firm? If so search out a leading UK firm and interview them and take up references etc.
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What
percentage of customers have Internet access? If they
don't have Internet access, then they won't be able to
get to it. To quote an extreme - if you are selling Zimmer
frames to old people, most of them will never visit your
site. On the other hand, hospital purchasers and retirement
home staff may well use it for other things - so if your
market is these institutions, rather than the end users,
a web site might work.
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How
will customers find out about the site? Assuming the company's
market does have access to the internet, if they don't
know about the site, they will never go to it. How will
they find out?
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What's
in it for them to go to the site? Even if they do know
of it, they need a good reason to visit. What's the good
reason? And once there, what will keep them there?
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Web
site name. Make it obvious.
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What
linkages will there be with the company's other marketing
materials? A web site is not a bolt-on-goodie - it is
part of the overall business, just like the marketing
brochures, the office and the secretary. Its linkage to
the rest of the business is important.
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How
will the site be kept up-to-date? How often will it be
updated? Who will update it? Do they need training or
is the update process simple? Will this cost money, directly
or indirectly?
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Where
does the information come from? To keep the site updated,
the company needs to identify where the information will
come from and how it will get to the web site. This can
be done automatically or manually, but it won't happen
by magic!
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How
does it link to any other systems? If the company is selling
across the web, then customers can order online. What
then happens to that order? How will it get into the existing
order processing system? If the company is supplying information
via the web, and that information is already in some kind
of database, how will it get to the web - will it be re-keyed?
Will the web be a "window" on to all or part
of the existing database?
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Do
you see the web site as giving information, exchanging
information, selling things, providing a catalogue, or
what? Will the site change - less than once a month, monthly,
fortnightly, weekly, daily, several times a day? These
questions dictate the type of site required.
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Who
is the manager / director responsible for the site? There
needs to be a sponsor for this project and they need to
understand the business. Giving it to someone who understands
the Internet, but not the business, is a recipe for trouble!
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Who
is the webmaster responsible for the site? This is where
the IT people come in - or it can be sub-contracted out
to a company specialising in this sort of work.