E-commerce
offers alternative channels for commerce, but business
fundamentals remain unchanged. Many people have
decided they have to be part of this brave new world
of e-commerce, but many of them have not thought
why.
Assuming
e-commerce will fit with the company's business
strategy is naive. There are many areas of business
where the benefits of e-commerce will be marginal
or non-existent in the short to medium term future.
Having
acknowledged this fact, the opportunities for e-commerce
must be part of any appraisal of business strategy.
The fact that it was not part of the business strategy
a year ago does not mean the company should never
do it. Strategy is never forever.
E-commerce
must be evaluated in the same way as any other business
decision such as a new department or a new product
line. A business model should be created that establishes
the resources, risks and potential returns.
There
are some business issues that arise in e-commerce
with which people are unfamiliar. The significance
of security concerns. That is a simple risk management
issue. There are elements of fraud in every realm
of business.
Far
more significant are issues relating to VAT and
direct taxes. Not many people are even aware of
the tax issues but there is an ability to secure
a significant competitive advantage by choosing
your VAT rate.
Depending
on your product and your residency you can exploit
international differences in sales taxes. The country
in which the "server" (the machine on
which the web site is located) exists is the country
in which the transaction takes place. Choose the
location wisely and the tax rates may be much lower.
It
is not as simple as locating one's server in another
country with lower taxes on your category of goods
and services. This is a complex issue which has
arisen because no-one had conceived of the World
Wide Web when the legislation was drafted. Proper
professional advice is essential.
Existing
retail businesses in some sectors will quickly come
under threat from e-commerce enterprises. The threats
are largest for those where there are substantial
price differences between national markets - particularly
for higher priced items. British businesses currently
retailing premium branded goods and cars will rapidly
come under threat from competitors selling equivalent
products obtained in cheaper markets.
E-commerce
will tend to drive prices down for directly comparable
goods. Consumers will be able to easily exploit
different price levels around the world, so retail
margins will shrink.
Golden
Rules